FAQ

Got questions? We've got answers

What types of services do you offer?

We offer a wide range of auto repair services, including but not limited to engine diagnostics, brake repair, suspension work, electrical system troubleshooting, oil changes, tire rotations, and more.

What sets your auto repair shop apart from others?

Our auto repair shop distinguishes itself by embodying honesty, reliability, and trustworthiness in every aspect of our service. With a foundation built on treating every car as our own, we are committed to delivering exceptional repairs and maintenance. Our team of skilled technicians, boasting years of experience in the automotive industry, is dedicated to providing reliable and efficient service for all makes and models. From routine maintenance to major repairs and diagnostics, you can rely on us to prioritize your vehicle's well-being and exceed your expectations every time.

How long will my repair take?

The duration of your repair depends on the type of service required and the extent of the issue. Our team will provide you with an estimate of the time needed for your repair when you schedule your appointment.

Can I bring my own parts for the repair?

While we prefer to use parts from trusted suppliers to ensure quality and compatibility, we understand that some customers may prefer to provide their own parts. However, we cannot guarantee the quality or warranty of parts provided by customers.

How often should I bring my car in for maintenance?

Regular maintenance is crucial for the longevity and performance of your vehicle. We recommend following the manufacturer's recommended maintenance schedule outlined in your owner's manual. If you're unsure, our team can provide guidance based on your vehicle's age, mileage, and usage.

Do you work on all makes and models of vehicles?

Absolutely! Our skilled technicians have expertise in working on a wide range of makes and models, including domestic and foreign vehicles. Whether you drive a car, truck, SUV, or hybrid, we have the knowledge and tools to effectively diagnose and repair any issues.

How often should I have my brakes inspected?

We recommend having your brakes inspected at least once a year or as soon as you notice any signs of brake trouble, such as squealing or grinding noises, pulsating brakes, or a soft brake pedal. Regular brake inspections can help prevent brake failure and ensure your safety on the road.

How can I check the status of my repair while it's in your shop?

You can check the status of your repair by contacting us directly during business hours. Our friendly staff will be happy to provide you with updates on the progress of your repair and answer any questions you may have.

How do I know when it's time to replace my tires?

It's essential to monitor the condition of your tires regularly. Signs that it may be time to replace your tires include worn tread, uneven wear patterns, cracks or bulges in the sidewall, and frequent tire pressure loss. If you're unsure about the condition of your tires, bring your vehicle to our shop for a thorough inspection, and we'll help you determine if replacement is necessary.

Can you help me with emissions testing and compliance?

Yes, we can assist you with emissions testing and ensure your vehicle meets all regulatory requirements for emissions compliance. Our technicians are knowledgeable about emissions standards and can perform any necessary repairs or adjustments to help your vehicle pass the test.

How can I keep my vehicle's air conditioning system in good condition?

Regular maintenance is key to keeping your vehicle's air conditioning system in good working order. We recommend having your A/C system inspected annually and replacing the cabin air filter as needed. If you notice any issues with your A/C, such as weak airflow or warm air blowing from the vents, bring your vehicle to our shop for diagnosis and repair.

Can you help me with vehicle recalls and warranty repairs?

Yes, we can assist you with vehicle recalls and warranty repairs for your vehicle. Our technicians are trained to handle recall repairs and warranty work according to manufacturer guidelines, ensuring that your vehicle is repaired correctly and in compliance with warranty terms.

How can I improve my vehicle's fuel efficiency?

There are several ways to improve your vehicle's fuel efficiency, including regular maintenance, proper tire inflation, avoiding aggressive driving habits, and using the correct grade of motor oil. Our technicians can provide additional tips and recommendations tailored to your vehicle's make and model to help you maximize fuel economy.

How often should I have my vehicle's timing belt replaced?

Timing belt replacement intervals vary depending on the vehicle's make, model, and engine type. It's typically recommended to replace the timing belt every 60,000 to 100,000 miles or as specified by the manufacturer. Neglecting timing belt replacement can lead to serious engine damage, so it's essential to follow the recommended maintenance schedule.

How can I prepare my vehicle for winter driving conditions?

Winterizing your vehicle is essential for safe driving in cold weather conditions. We recommend checking and replacing your vehicle's antifreeze, inspecting and replacing worn tires, ensuring proper tire pressure, testing your battery, and stocking your vehicle with emergency supplies such as blankets, a flashlight, and a shovel.

Can you help me with vehicle restoration projects?

Yes, we offer restoration services for classic and vintage vehicles. Whether you're looking to restore a family heirloom or a classic car enthusiast, our team can assist you with comprehensive restoration services, including engine rebuilds, bodywork, paint restoration, interior refurbishment, and mechanical upgrades.

Can you help me with custom fabrication and welding services?

Yes, we offer custom fabrication and welding services for unique automotive projects. Whether you need custom exhaust systems, roll cages, chassis modifications, or metal repairs, our skilled fabricators can bring your vision to life with precision craftsmanship and attention to detail.

Can you help me with vehicle detailing and cosmetic enhancements?

Yes, we offer professional vehicle detailing services to restore and enhance your vehicle's appearance inside and out. Our detailing services include interior cleaning, exterior washing and waxing, paint correction, ceramic coating applications, and upholstery restoration to keep your vehicle looking its best.

How can I schedule an appointment?

Scheduling an appointment is easy! You can give us a call at (425) 898-9900 during our business hours, use our online appointment booking system available on our website, or vist us at 625 228th Ave NE, Sammamish WA.

Do you provide warranties for your repair services?

Yes, we provide 2 years or 24,000 warranty on our services. We stand behind the quality of our work with warranties on parts and labor. Our warranties ensure that you can have peace of mind knowing that your vehicle is in good hands.

Can I bring my own parts for the repair?

Do you offer towing services?

Yes, we can arrange towing services for your vehicle if it's unable to be driven to our shop. Just give us a call, and we'll assist you in arranging towing to our facility.

Can you provide estimates for repairs before starting the work?

Yes, we offer free estimates for all repair services. Our experienced technicians will assess your vehicle's issue and provide you with a detailed estimate outlining the necessary repairs and associated costs. We believe in transparent pricing and strive to ensure there are no surprises when it comes to your bill.

What should I do if my check engine light comes on?

If your check engine light comes on, it's essential to have your vehicle inspected as soon as possible. Ignoring the warning could lead to more severe problems down the road. Bring your vehicle to our shop, and our technicians will perform a diagnostic scan to identify the underlying issue and recommend the necessary repairs.

Can you help me with maintenance services like fluid changes and tune-ups?

Absolutely! In addition to repair services, we offer a full range of maintenance services to keep your vehicle running smoothly and efficiently. From oil changes and fluid flushes to tune-ups and filter replacements, we've got you covered for all your maintenance needs.

What should I do if my car breaks down on the road?

If your car breaks down on the road, your safety is the top priority. Pull over to a safe location, turn on your hazard lights, and call for assistance. If you're within our service area, we can arrange towing to our shop for repairs. Once your vehicle is safely at our facility, we'll diagnose the issue and get you back on the road as soon as possible.

How often should I have my vehicle's fluids checked and changed?

Regular fluid checks and changes are crucial for maintaining your vehicle's performance and longevity. We recommend following the manufacturer's recommended intervals for fluid changes, typically outlined in your owner's manual. Our technicians can also provide guidance based on your vehicle's age, mileage, and usage.

What should I do if my car is making strange noises?

Strange noises from your vehicle could indicate underlying issues that need attention. We recommend bringing your car to our shop as soon as possible for a thorough inspection. Our technicians will diagnose the source of the noise and recommend the necessary repairs to ensure your safety and prevent further damage.

24. Do you offer pre-purchase inspections for used vehicles?

Yes, we offer comprehensive pre-purchase inspections to help you make an informed decision when purchasing a used vehicle. Our inspections cover all major components and systems, providing you with a detailed report of the vehicle's condition and any potential issues.

What should I do if my car's warning lights come on while driving?

If warning lights illuminate on your dashboard while driving, it's essential to address them promptly. Depending on the light's color and symbol, it could indicate anything from a minor issue to a severe problem. We recommend pulling over to a safe location as soon as possible and consulting your owner's manual for guidance. If you're unsure, contact us for assistance, and we'll help you determine the best course of action.

What should I do if my vehicle's battery keeps dying?

If your vehicle's battery keeps dying, it could indicate a failing battery, charging system issues, or electrical problems. We recommend bringing your vehicle to our shop for a battery and charging system test. Our technicians will diagnose the issue and recommend the necessary repairs to ensure reliable starting and electrical performance.

Can you help me with aftermarket upgrades and accessories for my vehicle?

Yes, we offer aftermarket upgrades and accessories to enhance your vehicle's performance, appearance, and functionality. Whether you're looking for performance upgrades, custom wheels, or interior accessories, our team can help you select and install the right products for your needs.

Can you help me with vehicle performance upgrades?

Yes, we offer performance upgrades to enhance your vehicle's horsepower, torque, handling, and overall performance. Whether you're interested in installing aftermarket exhaust systems, air intake upgrades, suspension enhancements, or tuning services, our team can help you achieve your desired performance goals.

What should I do if my car's transmission is slipping?

Transmission slipping can indicate a serious issue that requires immediate attention. We recommend bringing your vehicle to our shop for a transmission inspection as soon as possible. Our technicians will diagnose the source of the problem and recommend the necessary repairs to ensure safe and reliable transmission operation.

How can I maintain my vehicle's paint finish and appearance?

To maintain your vehicle's paint finish and appearance, we recommend washing your car regularly, applying a coat of wax every few months to protect the paint, avoiding parking in direct sunlight for extended periods, and promptly addressing any scratches or paint damage to prevent rust and corrosion.

How can I improve my vehicle's handling and stability?

Improving your vehicle's handling and stability can be achieved through various upgrades and modifications, such as installing performance suspension components, upgrading to high-performance tires, and fine-tuning the vehicle's alignment and suspension settings. Our technicians can assess your vehicle's handling characteristics and recommend the best upgrades for your driving needs.